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BuildOps

All-in-one field service and project management software for commercial trade contractors

Cloud platform unifying scheduling/dispatch, work orders, invoicing, purchasing, and job costing for commercial HVAC, electrical, plumbing, fire & life safety, and refrigeration contractors. Includes an embedded AI layer (OpsAI) that recommends technician assignments, summarizes field visit notes, scans purchase orders, and flags upsell opportunities.

$250M+ total raised, including a $127M Series C led by Meritech Capital at a $1B post-money valuation (announced March 2025) raisedEstablished
Founded 2018 · 1,500+ commercial contractors across North America (HVAC, electrical, plumbing, fire & life safety, refrigeration); 500+ employees; reached unicorn ($1B) valuation in March 2025
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Why This Tool Exists

The Problem

Commercial trade contractors (HVAC, electrical, plumbing, fire & life safety, refrigeration) run service dispatch, project management, purchasing, and invoicing across disconnected spreadsheets, paper work orders, and point solutions. Field data has to be manually re-keyed into accounting/ERP systems, delaying invoicing and causing missed follow-up revenue.

The Solution

Unified SaaS platform where service and project workflows feed directly into financials and sales: schedule/dispatch technicians by skill/certification/proximity, capture work orders and time in the field via mobile app, then sync automatically to accounting/ERP. An embedded AI layer (OpsAI) recommends dispatch assignments, summarizes visit history, scans purchase orders/invoices, recognizes equipment nameplates, and flags repair/upsell opportunities from completed jobs — with staff approving each recommendation.

How You Use It

Delivery Method
SaaSMobile App (iOS/Android)
Integrations
QuickBooks OnlineQuickBooks DesktopSage IntacctSage 300VistaNetSuiteBluonInspect PointServiceChannelCoastMiterAvalaraKojo
Project Phases
Construction Administration, Operations/FM
Project Types
Commercial, Industrial

Data Transparency

Exactly what this tool uses and how

Input
What it needs
Required:Work order / job details, Customer and site records, Technician schedules, skills, and certifications
Optional:Purchase order or invoice photos (for AI document scanning), Equipment nameplate photos (for asset auto-fill), Existing accounting data from QuickBooks/Sage/NetSuite for sync
Formats:Web and mobile data entry, Photo uploads (JPG/PNG) for PO scanning and nameplate recognition, API/native sync with ERP and accounting systems
Output
What you get
Format:Cloud dashboard (office/back-office) and mobile app (field technicians) with two-way sync to accounting/ERP
Fields:Work orders and job status, Technician dispatch assignments, Invoices and job costing data, Purchase orders, AI-generated visit summaries and upsell/repair flags
Algorithm
How it works
Model:Proprietary AI layer branded "OpsAI," embedded in the platform rather than a standalone chatbot; underlying model/provider not publicly disclosed
Accuracy:Vendor case studies claim results such as 80% less manual data entry (PO scanning), 50% reduction in administrative work, and 73% cut in billing time; these are self-reported customer outcomes, not independently verified or benchmarked accuracy figures
Privacy
How your data is protected
Retention:Not publicly specified; privacy policy states BuildOps is not obligated to retain information after account termination and cannot delete individual data "except by also deleting your account" (deletion requests via [email protected])
Training:Not publicly specified whether customer data is used to train BuildOps' AI/ML features
Compliance:Claims SOC 2 compliance with encryption in transit and at rest, per third-party summaries and BuildOps' own Trust Center (trust.buildops.com); the underlying audit report is not publicly published
API
Integration
Endpoint:Developer portal at developer.buildops.com (Stoplight-hosted API reference); no self-serve public endpoint list found outside the authenticated portal
Method:REST (per the Stoplight-hosted developer portal); full method/endpoint list not publicly accessible without a developer account

Use Cases

  • ·Scheduling and dispatching technicians to commercial HVAC, electrical, plumbing, fire & life safety, or refrigeration service calls based on skills, certifications, and proximity
  • ·Syncing field-captured work orders, time tracking, and job costing to the back office without duplicate data entry
  • ·AI-assisted purchase order scanning and equipment nameplate recognition to speed up field documentation
  • ·Automating invoicing and job-cost sync with QuickBooks, Sage Intacct/300, or NetSuite
  • ·Surfacing repair, replacement, and upsell opportunities from completed service visit notes

Pricing

Free
Not offered — no free tier; BuildOps requires a sales demo rather than self-serve signup or trial
Pro
Custom per-user pricing; third-party pricing guides report roughly $50/user/month for up to 10 users, scaling down to ~$40-45/user/month at higher seat counts (BuildOps does not publish an official rate card)
Enterprise
Custom pricing scoped to user count, trades supported, and back-office integrations; third-party sources report implementation/onboarding fees ranging from roughly $1,000-$5,000 for small teams to $20,000+ for large enterprise rollouts
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Research Sources & Data QualityLast verified: 2026-07-16
Verified Data (11)
problem, solution, deliveryMethod, integrations, yearFounded, fundingTotal, customerBase, algorithm-approach, disciplines, projectTypes, pricing-model
Not Found (8)
api-endpoint-details, api-auth, api-rateLimit, specific-pricing-rates, data-retention-period, data-hosting-location, ai-training-data-use, soc2-audit-report
Our Commitment: We only include verified data from official sources. If information isn't publicly available, we mark it as "Not publicly specified" rather than guessing.